Privacy Policy

This Privacy Policy explains how Next Level Pool Service ("Next Level," "we," "us," or "our"), a pool service business based in Vista, California, collects, uses, and protects information when you contact us, request a quote, or use our website at nextlevelpoolservice.com. By contacting us or submitting a form, you agree to the practices described here.

Information we collect

We only collect the information we need to quote and provide pool service:

• Contact details you give us — your name, phone number, email address, and service address when you submit a form, call, or text us.
• Details about your pool — size, equipment, and condition, so we can quote and service it.
• Communications — the messages, photos, and requests you send us, and the service records and photo reports we create for your pool.
• Basic website data — standard log and analytics information such as pages viewed and general location, used to keep the site working and improve it.

How we use your information

• To prepare a quote and schedule service.
• To perform weekly service, diagnostics, and one-time work, and to send you photo reports.
• To contact you about your request, your account, scheduling, and service updates by phone, text, or email.
• To respond to questions and provide customer support.
• To meet legal, tax, and insurance obligations.

Text messaging (SMS)

When you give us your phone number and check the consent box, or when you text us, you agree to receive text messages from Next Level Pool Service related to your request — such as quote follow-ups, appointment reminders, scheduling changes, photo reports, and service updates. Message frequency varies. Message and data rates may apply.

You can opt out of texts at any time by replying STOP to any message; we will send one confirmation and then stop texting you. Reply HELP for help, or call us at (760) 330-4465. Opting out of texts does not remove you from phone or email contact about service you have requested.

How we share information

We are not in the business of selling your data. We share information only in these limited ways:

• Service providers — companies that help us run the business (for example, our scheduling and messaging software and payment processing) may handle your information on our behalf, only to provide those services to us.
• Repair referrals — when a repair needs a licensed contractor, we may refer you to Pool-Clinic Inc., a licensed C-53 swimming pool contractor (CSLB #1122305). You deal with them directly; we take nothing on the referral. Their handling of your information is governed by their own policies.
• Legal reasons — if required by law, or to protect our rights, safety, or property.

Data retention and security

We keep your information for as long as needed to provide service and to meet legal, tax, and insurance requirements, then dispose of it. We take reasonable steps to protect your information, though no method of transmission or storage is completely secure.

Your choices

• Reply STOP to opt out of texts, or ask us to stop calling or emailing.
• Ask us to review, correct, or delete the personal information we hold about you by contacting us at the details below. We will honor requests to the extent required by applicable law.

Children's privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The "last updated" date above shows when it last changed. Continued use of our services after a change means you accept the updated policy.

Contact us

Next Level Pool Service · Vista, CA
Phone/Text: (760) 330-4465
Email: [email protected]